Refund and Return Policy

At RePlastic Global, we are committed to providing high-quality recycled plastic products, including R-PET Flakes, R-PET Pellets, and Bio-plasticizers, to our B2B customers. We understand that occasionally, returns and refunds may be necessary. This Refund and Return Policy outlines our procedures for handling such situations.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be returned within [Number] days of the original delivery date.
  • The product must be in its original, unopened packaging and in resalable condition.
  • A Return Merchandise Authorization (RMA) number must be obtained from RePlastic Global prior to returning the product.
  • The product must be accompanied by the original proof of purchase (invoice or order confirmation).

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened or used.
  • Products that are not in their original packaging.
  • Products that are damaged due to misuse or negligence.
  • Custom or special orders.
  • Products purchased more than [Number] days ago.

3. How to Request a Return

To request a return, please follow these steps:

  1. Contact our customer service team through our Global Inquiry page within [Number] days of receiving your order.
  2. Provide your order number, the name of the product you wish to return, and the reason for the return.
  3. Our customer service team will review your request and, if approved, issue an RMA number and provide instructions for returning the product.

4. Return Shipping

The customer is responsible for all return shipping costs, unless the return is due to a defect in the product or an error on our part. We recommend using a trackable shipping method and insuring the return shipment, as we are not responsible for lost or damaged returns.

5. Inspection and Processing

Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1. If the return is approved, we will process the refund or exchange within [Number] business days.

6. Refund Options

If a refund is approved, you will have the following options:

  • Original Payment Method: A refund will be issued to the original payment method used for the purchase.
  • Store Credit: A store credit can be issued for the full purchase amount, which can be used for future purchases from RePlastic Global.

7. Exchanges

If you would like to exchange a product, please indicate this when requesting the RMA number. Exchanges are subject to product availability. If the desired product is not available, a refund will be issued as described in Section 6.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately through our Global Inquiry page. We will arrange for a replacement or refund, and we will cover the return shipping costs.

9. Cancellation Policy

Orders can be cancelled within [Number] hours of placement. To cancel an order, please contact our customer service team through our Global Inquiry page. If the order has already been shipped, it cannot be cancelled, and you will need to follow the return process outlined in this policy.

10. Changes to This Policy

RePlastic Global reserves the right to modify this Refund and Return Policy at any time. Changes will be posted on this page, and your continued use of our website after any such changes constitutes your acceptance of the new policy. It is your responsibility to review this policy periodically for changes.

11. Contact Information

If you have any questions about this Refund and Return Policy, please contact us through our Global Inquiry page.